Reception & Patient Management
Patient registration with unique medical record number, check-in workflow with visit creation and department routing, queue management, and vital signs capture.
- Unique medical record numbers
- Check-in and visit creation
- Department routing and queues
- Vital signs capture at reception
- Full demographic profile with insurance details
Billing & Revenue Management
Flexible fee structure with department-level overrides, itemised billing, discount workflows, multi-currency support, and automatic finance ledger posting.
- Itemised billing with line-level discounts
- Discount requisition and approval workflow
- Multiple payment methods and refund management
- Multi-currency with live exchange rates
- Daily closing and comprehensive payment reports
Doctor Portal
Personalised patient queue, SOAP-format clinical encounter notes with digital signing, vital signs recording, e-prescribing, and diagnostic ordering.
- SOAP-format encounter notes with digital signing
- Vital signs recording and BMI calculation
- E-prescribing with direct pharmacy handoff
- Lab and diagnostic order placement
- Complete patient history at a glance
Pharmacy Management
Comprehensive medication master with batch-level inventory tracking, barcode generation, prescription dispensing, returns, and disposal workflows.
- Batch-level inventory with expiry tracking
- Barcode generation per medication batch
- Outpatient and inpatient prescription dispensing
- Prescription returns and reversals
- Purchase orders and inter-pharmacy stock requests
Inpatient & Bed Management
Ward and bed setup with real-time occupancy tracking, admission workflow with bed assignment, daily charge accrual, transfers, and discharge planning.
- Real-time bed occupancy tracking
- Admission with bed assignment and physician allocation
- Daily charge accrual for accommodation and procedures
- Bed transfers with full history
- Discharge planning with final bill consolidation
Nursing & Patient Care
Ward-level nursing workstation covering care planning, medication administration, vital signs and intake/output charting, and structured shift handovers tied to every inpatient admission.
- Nursing assessments and individualised care plans
- Electronic medication administration record (eMAR)
- Scheduled vital signs, intake/output, and fluid balance charting
- Shift-based nursing task lists and care rounds
- Structured SBAR shift handover with full audit trail
Clinical Documents & Orders
Standardised template-driven documentation with digital signing, version control, and a centralised clinical order dashboard across all departments.
- Template-driven documentation
- Discharge summaries, progress notes, operative notes
- Digital signing for medical-legal compliance
- Version control and revision history
- Cross-department order tracking
Clinical Incidents & Patient Safety
Adverse event, near-miss, and error reporting with severity classification, investigation workflow, root cause analysis, and metrics dashboard.
- Adverse event and near-miss reporting
- Severity classification (critical, major, minor)
- Investigation workflow with assigned follow-ups
- Root cause analysis and lessons-learned capture
- Confidentiality controls and quality dashboards
Insurance & Claims Management
Insurance company and plan setup with coverage limits, patient enrollment, preauthorization workflow, automatic claim generation, and appeals handling.
- Insurance plan setup with coverage limits and exclusions
- Patient insurance enrollment and verification
- Preauthorization request workflow
- Automatic claim generation from billing
- Claim submission tracking with aging analysis
Doctor Contracts & Settlements
Tiered fee structures, official-hours versus private-patient distinctions, volume-based and percentage-based revenue rules, and periodic settlement generation.
- Tiered fee structures by consultation and procedure
- Official-hours vs private-patient tracking
- Volume and percentage-based revenue rules
- Periodic settlement generation with audit trail
- Contract lifecycle management with expiry alerts
Laboratory (LIS)
Multi-department test catalog, specimen collection with barcoded tracking, result entry with auto-interpretation, Levey-Jennings QC charts, and TAT analytics.
- Multi-department test catalog
- Specimen collection and barcoded tracking
- Reference range management by age and sex
- Result entry with auto-interpretation
- Levey-Jennings QC charts and epidemiology reporting
Radiology
Modality-specific ordering, standardised report templates, multi-level sign-off, critical findings alerting, and result delivery to physicians and patients.
- X-ray, CT, MRI, and Ultrasound ordering
- Standardised report templates per study type
- Report authoring and multi-level sign-off
- Critical findings alerting
- Result delivery to ordering physician and patient app
Pathology
Specimen receipt and processing, gross examination and microscopic findings, tissue analysis, cytology, histopathology, TNM staging, and critical value alerting.
- Specimen receipt with laterality tracking
- Gross examination and microscopic findings
- Tissue analysis and cytology workflows
- TNM staging and tumor grading
- Critical value alerting
Cardiology
ECG, Echocardiography, Stress Test, and Holter monitor ordering with structured measurement recording, finding classification, and report generation.
- ECG, Echo, Stress Test, and Holter ordering
- Structured measurement recording
- Finding classification and interpretation templates
- Result validation and report generation
- Integration with patient EMR
Endoscopy
GI endoscopy, colonoscopy, and bronchoscopy procedure recording with intra-procedural findings, biopsy linkage to pathology, and complication tracking.
- GI endoscopy, colonoscopy, and bronchoscopy recording
- Intra-procedural findings documentation
- Biopsy and specimen linkage to pathology
- Intervention tracking and complication recording
- Procedure report generation
Human Resources (HR) Suite
Complete HR and payroll platform spanning employee management, biometric attendance, leave management, payroll, recruitment, performance, training, and separation.
- Full employee profile and document vault
- Biometric attendance synchronization
- Configurable leave types and accrual policies
- Payroll with statutory deductions and tax brackets
- Recruitment, performance, training, and offboarding
House Job & Clinical Training
Management of house officers and trainees across their hospital rotations — placement scheduling, duty rosters, attendance, logbook sign-off, supervisor evaluations, and completion certificates.
- House officer enrollment and department rotation scheduling
- Duty rosters and on-call assignment by ward
- Rotation attendance and leave tracking
- Procedure logbook with supervisor competency sign-off
- Periodic evaluations and rotation completion certificates
Finance & Accounting
Double-entry accounting platform with hierarchical Chart of Accounts, journal entry workflow, General Ledger, Trial Balance, Balance Sheet, and multi-currency support.
- Hierarchical Chart of Accounts with 9 account types
- Journal entry workflow: Draft → Submit → Approve → Post
- General Ledger, Trial Balance, and financial statements
- Cost center accounting and fiscal year management
- Automatic postings from Health, HR, and Inventory
Inventory Management
Item catalog with real-time stock by warehouse, full stock ledger, FIFO/LIFO/Weighted Average valuation, transfers, adjustments, and physical count sessions.
- Real-time stock by warehouse, location, and bin
- Full stock ledger with transaction history
- FIFO / LIFO / Weighted Average valuation
- Stock transfers, adjustments, and returns
- Reorder point and safety stock calculations
Procurement & Supply Chain
Complete procurement lifecycle from requisition to purchase order to goods receipt, with vendor management, RFQ, 3-way matching, and automatic inventory posting.
- Purchase requisition to PO workflow
- Multi-vendor RFQ and quotation comparison
- GRN with quality inspection
- 3-way matching (PO ↔ GRN ↔ Invoice)
- Vendor performance tracking
Optical Unit
Optical product master with variations, workshop management for lens cutting and assembly, point-of-sale integration, and independent procurement and inventory.
- Optical product master (frames, lenses, accessories)
- Product variations (power, tint, coating, size, color)
- Workshop management for lens cutting and assembly
- Point-of-sale with patient search integration
- Discount and refund approval workflows
Canteen & Dietary Services
Kitchen and cafeteria management spanning therapeutic patient diets and staff dining — diet orders linked to inpatient admissions, menu planning, food inventory, and a point-of-sale counter with automatic finance posting.
- Therapeutic diet orders linked to inpatient admissions
- Meal planning and menu cycles with portion control
- Canteen point-of-sale for staff and visitors
- Food and consumables inventory with batch tracking
- Automatic revenue and cost posting to Finance
Patient Mobile Application
Native Flutter application with phone-based OTP login, multi-patient family access, dashboards, visits, prescriptions, lab results, diagnostic reports, and push notifications.
- Phone-based OTP authentication
- Multi-patient access per phone for family members
- Dashboard with appointments, balances, and statistics
- Access to visits, SOAP notes, prescriptions, and results
- Real-time push notifications via Firebase
Reporting & Analytics
Module-specific dashboards and over 40 built-in reports with Excel and PDF export, interactive charts, and a custom report builder for inventory.
- Module-specific dashboards for every department
- 40+ built-in clinical, financial, and operational reports
- Excel and PDF export on every major report
- Interactive charting (line, bar, pie, area)
- Custom report builder in Inventory module
Security & Compliance
RSA + AES-256 encryption, role-based access control with 5 permission levels, clinical and financial audit trails, and database-level isolation of sensitive modules.
- Hybrid RSA + AES-256-CBC request/response encryption
- Role-based permission matrix with 5 levels per feature
- Clinical audit log with entity-level history
- Finance audit logs with old/new value tracking
- Database isolation for HR, Finance, and Health modules
